1. Select the category of merchandise from the menu on the left.
2. Select the type of product you'd like to look at.
3. Click on a product to learn more about it.
4. Choose the size of your chosen product (if applicable) and click 'Add to Cart'.
5. Once you have finished shopping, check your shopping cart to confirm your order is correct. Then, click 'proceed to checkout'.
6. At the checkout, enter your name and address, and your payment details.

Via Email

Corporate Express Australia Limited
PO Box 205
St Clair NSW 2759

Please ensure your name, address, phone number and details are clearly printed on the orders. Please enclose credit card details.

By Phone

Australia 1800 993 335

Returns, exchange, technical support, ordering
Monday - Friday 8.30am - 5.00pm
Australian Eastern Standard Times.

You can use our online return request form, or contact the shop.blackdoginstitute.org.au Customer Service team on 1800 993 335. A customer service representative will evaluate your return request, record all the necessary product return information and issue you with a Stock Movement Voucher (SMV). You must obtain an SMV number immediately so as to ensure that you are eligible for a replacement or refund.

Click here to use our online return request form.

Send to:-

Corporate Express Australia Limited
PO Box 205
St Clair NSW 2759

Send your item(s) to the address above. Please ensure that your SMV number is clearly displayed on the return packaging. You must ensure your return goods are sent via "Registered Post" otherwise Corporate Express will not supply any credits or replacements for goods not received.

Goods must be returned within 30 days of invoice date.

IMPORTANT

1. The return must be received by shop.blackdoginstitute.org.au within thirty (30) days of the SMV number being issued
2. Replacement product will only be shipped after the faulty item has been received by shop.blackdoginstitute.org.au
3. All returns must have an SMV number.
4. Any item that is returned to shop.blackdoginstitute.org.au without an SMV number will be returned to sender.
5. Freight will be charged at the standard rate (please refer to our postage and handling page)